Shipping
-
★
When will my order be delivered?
Once your order has been processed, you can see your estimated delivery dates in your tracking link and in the AusPos...
-
Where do you ship to?
Hers delivers across Australia through our Australian delivery partner. However, some suburbs may not currently be el...
-
How do I track my order?
You can track your order in your app. Select View Order at the top of your home screen.You also receive a tracking li...
-
Can I choose the date and time of my delivery?
You can't choose the date your order is delivered when it's sent with AusPost or StarTrack. If the driver can't leave...
-
What if I'm not home to receive my delivery?
You can't choose the date your order is delivered when it's sent with AusPost or StarTrack. If the driver can't leave...
-
When will my next order be processed?
You can see the processing date of your upcoming order in your Hers account, in the Treatment Plan tab under Your upc...
-
Why is my delivery showing as failed?
Your delivery may fail because of a delay with the courier, or an issue with your address.Our support team contacts y...
-
My order never arrived. What do I do?
Send us a message through the secure messaging portal and we'll follow up with the courier on your behalf. Need help?...
-
I'm missing an item from my order
Send us a message through the secure messaging portal and we'll arrange to send your missing item. Attach photos of t...
-
I don’t live in a deliverable suburb. Can I ship it somewhere else?
We use an Australian delivery partner to deliver your orders. There are some suburbs they don't deliver to, but you c...
-
You don't deliver to my address. Can I ship my order somewhere else?
We use an Australian delivery partner to deliver your orders. There are some suburbs they don't deliver to, but you c...