Your delivery may fail because of a delay with the courier, or an issue with your address.
Our support team contacts you within 24 hours of your delivery showing as failed, to update you on when your order will be delivered. If your delivery has failed and you haven't heard from us yet, send us a message through the secure messaging portal.
Need help?
Submit your request through our live chat support team in your Web App or help centre.
Download the new Hers App here
Questions? Send us a message through the secure messaging portal here: http://help.hers.com.au/