Problems with your delivery

Why is my delivery showing as failed?
Your delivery may fail because of a delay with the courier, or an issue with your address.Our support team contacts y...
My order never arrived. What do I do?
Send us a message through the secure messaging portal and we'll follow up with the courier on your behalf. Need help?...
I'm missing an item from my order
Send us a message through the secure messaging portal and we'll arrange to send your missing item. Attach photos of t...
I don’t live in a deliverable suburb. Can I ship it somewhere else?
We use an Australian delivery partner to deliver your orders. There are some suburbs they don't deliver to, but you c...
You don't deliver to my address. Can I ship my order somewhere else?
We use an Australian delivery partner to deliver your orders. There are some suburbs they don't deliver to, but you c...