How we deliver your order
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When will my order be delivered?
Once your order has been processed, you can see your estimated delivery dates in your tracking link and in the AusPos...
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Where do you ship to?
Hers delivers across Australia through our Australian delivery partner. However, some suburbs may not currently be el...
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How do I track my order?
You can track your order in your app. Select View Order at the top of your home screen.You also receive a tracking li...
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Can I choose the date and time of my delivery?
You can't choose the date your order is delivered when it's sent with AusPost or StarTrack. If the driver can't leave...
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What if I'm not home to receive my delivery?
You can't choose the date your order is delivered when it's sent with AusPost or StarTrack. If the driver can't leave...
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When will my next order be processed?
You can see the processing date of your upcoming order in your Hers account, in the Treatment Plan tab under Your upc...
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How do I add delivery instructions to my order?
If your order is being sent with StarTrack or AusPost, you can update your delivery details using the AusPost app. Ne...
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Can I get my order delivered early?
Yes. You can bring your next order forward by up to 13 days.How to get your order early Open your app and go to Accou...
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Can I delay an order?
Yes. You can delay your order by up to 21 days.How to delay your order Open your app and go to Account, then Manage o...