You can see the processing date of your upcoming order in your Hers account, in the Treatment Plan tab under Your upcoming order. You can also see it in your app by going to Account, then Manage orders, then Upcoming order.
Orders are processed at regular intervals, depending on your treatment type.
When your order won't process
- If you see Start Consult on your treatment plan, your next order doesn't process until you've completed the consultation.
- If you're in an ongoing medical appointment, your next order doesn't process until it's complete.
Changing your order date
You can reschedule an upcoming order up to 24 hours before your payment is scheduled. After that cutoff, your order has likely been processed and is unlikely to be cancelled, in line with our Refund Policy.
To move your order, read Can I delay an order? or Can I get my order delivered early?
Need help?
Submit your request through our live chat support team in your Web App or help centre.
Download the new Hers App here
Questions? Send us a message through the secure messaging portal here: http://help.hers.com.au/