It's disappointing not to be able to start when you're ready to make a change. Your practitioner only recommends a treatment plan if it's suitable and safe for you. If it isn't, they explain why and talk through your next steps.
What happens next
- Your practitioner talks through the reason with you before making a final decision.
- If you need further assessment, they refer you to your GP.
- If you're not eligible, we refund your initial consultation payment automatically.
Need help?
Submit your request through our live chat support team in your Web App or help centre.
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Questions? Send us a message through the secure messaging portal here: http://help.hers.com.au/