Getting started with Hers takes six steps, from your health quiz to your first delivery.
- Start the health quiz. The quiz checks your eligibility for treatment. It also gives your practitioner the information they need to proceed with a medical appointment. Start the quiz for your treatment plan: weight management, menopause, hair regrowth, or PMOS.
- Pay for your consultation. If the quiz shows you’re a suitable candidate, you’ll pay for your consultation.
- Complete your medical screening quiz. These medical questions give your practitioner a clearer picture of your health, so they can prepare for your appointment ahead of time.
- Schedule your call. Choose a call straight away or later in the week. You’ll get an SMS confirming the date and the 1-hour window when you’ll be called. It includes a link at the bottom to reschedule.
- Have your practitioner consultation. Your practitioner calls you within your chosen window to talk through your eligibility and treatment options. You can ask questions and decide whether to proceed with any option. If no treatment option is suitable for you, we refund your initial consultation payment automatically. If you choose not to proceed, whether your initial consultation is refunded depends on your treatment plan type.
- Confirm your treatment plan. You can do this in the Hers App or the Web App. Your order is delivered to your door, with instructions for starting your plan. Our Care team can answer any questions or concerns. When your next order is due, we send it to you automatically.
Your ongoing support
Your treatment plan includes access to your practitioner, registered nurses, pharmacists, and patient support. Your practitioner contacts you when it’s time to review your plan.
You can also add access to dietitians. Dietitians support you through 1:1 messaging, telehealth calls, and personalised meal plans. You’ll also get educational content and health reviews.
Need help?
Submit your request through our live chat support team in your Web App or help centre.
Download the new Hers App here
Questions? Send us a message through the secure messaging portal here: http://help.hers.com.au/