Getting started with Hers is simple! There are six steps, from completing your initial health quiz to receiving your treatment at your doorstep.
1. Start your health quiz
Complete our online health quiz to help us understand your health needs and determine whether you may be suitable for a Hers weight loss treatment programme.
Your answers will also provide your practitioner with the information they need for your initial medical consultation.
2. Pay for your initial consultation
If your quiz indicates that you may be eligible for treatment, you’ll be prompted to make a payment for your initial medical consultation.
3. Complete your medical screening questionnaire
You’ll be asked to answer additional questions about your medical history and health. This helps your practitioner better understand your circumstances and prepare for your consultation.
4. Schedule your consultation
Choose a convenient time for your practitioner to call you, either as soon as possible or later in the week.
You’ll receive an SMS confirming your appointment date and the one-hour window during which you can expect your call.
If you need to reschedule, simply use the link provided in your confirmation SMS.
5. Have your practitioner consultation
Your practitioner will call you during your selected time window to discuss your eligibility and available treatment options.
You’ll have the opportunity to ask questions and decide whether you’d like to proceed with a treatment plan.
If you choose not to proceed, or if no treatment option is suitable for you, your payment for the initial consultation is fully refundable.
6. Confirm your treatment plan
If you decide to proceed, you can review and confirm your treatment plan through your Hers profile.
Once confirmed, your treatment will be delivered directly to your doorstep, along with instructions on how to get started.
Our Care Team will be available to answer any questions or concerns throughout your treatment journey.
Your future orders will be processed and delivered automatically according to your subscription schedule.
Your ongoing support
Your Hers treatment plan includes access to a healthcare team, including your practitioner, registered nurses, pharmacists, and Patient Support.
Your practitioner will also contact you when it’s time to review your treatment plan.
Additional support
Depending on your plan, you may also have the option to access additional support from our health coaches (dietitians).
This may include:
- One-on-one messaging for ongoing guidance and support.
- Telehealth consultations to discuss your progress.
- Personalised meal plans to support your goals.
- Educational resources and regular health reviews.
We’re here to help you feel supported throughout your journey with Hers.
Need help?
Submit your request through our live chat support team in your Web App or help centre.
Download the new Hers App here
Questions? Send us a message through the secure messaging portal here: http://help.hers.com.au/