My Account
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How do I change my password?
To change your password, follow these steps: Log in to your Hers account. Select your name in the top right corner, ...
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How do I change my delivery address?
To change your delivery address, follow these steps: Log in to your Hers account. Select your name in the top right c...
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How do I change my billing details?
To update your payment details, follow these steps: Log in to your Hers account. Select your name in the top right c...
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How do I change my email?
To change your email address, send us a message through the secure messaging portal and we'll update it for you.We ha...
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How do I delete my account?
It depends on whether you've completed the consultation questionnaire.If you haven't completed a consultationWe can d...
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What is an Individual Healthcare Identifier (IHI)?
An Individual Healthcare Identifier (IHI) is a unique 16-digit number used in the Australian healthcare system to cor...
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Why does Hers require my Medicare details?
We use your Medicare details to link your Individual Healthcare Identifier (IHI) to your account. This lets our Care ...
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Do I need Medicare to join Hers?
You need either a Medicare card or an Individual Healthcare Identifier (IHI) to join Hers. If you don't have a Medica...