It depends on whether you've completed the consultation questionnaire.
If you haven't completed a consultation
We can delete your account. Send us a message through the secure messaging portal to request this.
If you have completed the consultation
We can't delete your account right away. Like other medical providers, Hims and the practitioners consulting on our platform are required by law to retain all health information for seven years.
Once seven years have passed from the date of your consultation, we can delete your details from our records. Your information is secure. Only authorised members of our Care Team can access it, and we're required by law to keep it confidential — it's never shared. Read our privacy policy here.
Want to unsubscribe from marking emails instead? We can remove you from our marketing email list.
Need help?
Submit your request through our live chat support team in your Web App or help centre.
Download the new Hers App here
Questions? Send us a message through the secure messaging portal here: http://help.hers.com.au/