If you are a patient of the Weight Reset Program, you may be entitled to the 30-Day Money Back Guarantee (30MBG). With the 30-day money-back guarantee, you can cancel your treatment plan within the first 30 days of receiving your first order, for any reason. We refund the total amount of your first order.
Terms and conditions apply, including:
- The guarantee applies to your first treatment plan order only.
- You need to make your refund request within 30 days of your treatment being delivered.
- You can claim the guarantee once per patient.
If you are a patient on a Hers Hair Treatment Plan, you may be entitled to the 180-Day Money Back Guarantee (180MBG), according to which you may cancel your subscription for any reason and we will provide you a full refund, on the following conditions:
Terms and conditions apply, including:
- you may only claim the 180MBG during your first 180 days of treatment (the 180MBG does not apply to changes of treatment, or to previous patients of who have re-started their treatment);
- you must request a refund by contacting us at support@hers.com.au within the first 180 calendar days of receiving your first treatment from an Associate Pharmacy;
- at the commencement of your treatment, your hair loss must have been in Stage 2, 3, or 4 on the Norwood Scale, per your self-assessment in the pre-consultation quiz and verification of its accuracy by a qualified practitioner;
- you must have meaningfully engaged with your treatment program for a minimum period of 150 days, including using all treatments as set out in your plan and directed by your practitioner (for example, if our records indicate there was a break in your treatment which our clinicians consider clinically significant, we reserve the right to deny a refund); and
- you may only use the 180MBG once.
How to claim
Send us a message through the secure messaging portal and our support team processes your refund.
Need help?
Submit your request through our live chat support team in your Web App or help centre.
Download the new Hers App here
Questions? Send us a message through the secure messaging portal here: https://help.hers.com.au/hc/en-us/requests/new